Shipping, Return & Refund Policy

Shipping

You must provide a physical delivery address where someone is likely to be available to accept the delivery of your order during business hours. In the interests of security and as a fraud prevention measure, the courier driver will require a signature upon delivery. If no one is home at time of delivery, the package will be re-directed to your nearest post office or courier collection depot for collection. Photo ID will be required when collecting from the post office. 

We aim to dispatch all orders, where products are in stock, within 1-2 business days. If for any reason we are unable to dispatch your order we will notify you within 2 business days.

BNR Industrial is not liable for lost or damaged goods made by the Australia Post or other couriers services used. Insurance options are available in the shipping options via the checkout. If the options are not present for your order, you can call BNR Industrial on 03 9314 7877 to add postage insurance to your order. This will incur an extra charge of 2% of your order, payment can be made via credit card over the phone.

Auspost Insurance

Extra Cover Insurance provides you with cover for the specified value of your item (up to $5,000) if your item is lost or damaged while being carried by Australia Post

Returns

For any reason you change your mind on a purchase our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened.

To complete your return, please send an email to bnrsales@bnr.com.au, we require a receipt or proof of purchase so please reference this in the email. Once the return has been accepted by us you will be emailed back with a RMA#. The RMA# will need to be marked on the parcel when shipped back to us. 

Please do not send your purchase back to the manufacturer unless otherwise specified.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
bnrsales@bnr.com.au.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at bnrsales@bnr.com.au, you will be given further instructions regarding a replacement item.
 
Shipping
To return your product, you should mail your product to: 2/2A Holmwood Road Tottenham  AU 3012, along with a copy of your invoice for the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.